SUPPORT PAGE FOR hch-701 jOURNEY

On this page, you’ll find support resources for HappyJapan’s HCH-701 7-needle embroidery machine. This includes resources for both the HCH-701 and HCH-701P.

For new operators, please note that many machine problems can be resolved by reviewing proper operating procedure and maintenance. These topics are covered in the series of videos further down the page in the section titled, “Learning to Operate/Maintain Your HCH-701”.

Important Links & Announcements

Contacting Support: click the Contact Us button at the top of this page to send a message to Support. Texmac customers can call the Technical Support number found at the top of this page.
Latest Firmware click here to go to the firmware page for links and instructions
Learning Your Machine: To learn to set up, operate and maintain your HappyJapan embroidery machine, see the section below for learning resources.

Learning your HappyJapan Embroidery Machine

To learn how to set up, operate, and maintain your machine, the following resources are available to you:

Training classes and webinars: take advantage of classroom training being held at various locations. Additionally, Texmac hosts hour-long live webinars regularly that you can join, ask questions and learn from our experienced instructors. To see class and webinar information and schedule, GO HERE to our Events page.
Texmac YouTube Channel – To see the complete library of learning, support and demonstration videos, CLICK HERE.
Setup, Learning and Maintenance Videos: Follow the lists of videos below, in the suggested order, to learn how to set up, operate, and maintain your machine.

Learning: How to Set Up your HCH-701 Embroidery Machine

Learning: How to Operate and Maintain your HCH-701 Embroidery Machine

List of Common Error Codes & Resolutions

E-050 C-Point – machine has failed to return the main shaft position to its at-rest position (275 degrees) after it last stopped. If AUTO does not clear this error, remove the round black rubber cap, insert a 3mm Allen wrench into the socket of the main shaft dial and try to manually turn the dial clockwise until C point is at the pointer (275 degrees). While doing this, turn the shaft all the way around to make sure it can do so without any resistance.
E-018 Main Shaft – unusual mechanical resistance was encountered as the main shaft tried to turn. In troubleshooting, then go to the back of the machine, remove the round black rubber access cover and with a 3mm hex / Allen wrench, try to turn the main shaft clockwise by hand. Make sure it is not blocked from turning, and will turn all the way around. It should turn smoothly with only a little resistance. If there is blockage or resistance, attempt to find the source and remove it. Be sure to leave the main shaft at 275 degrees after turning the dial.
E-021, 022, 024 – needle move, needle center. The head failed to move enough left-right to completely to the current needle position. It may be off even slightly, so try moving the knob in small increments, ensuring the red mark on the knob aligns with the red mark on the machine body. Also ensure them main shaft is at C point (275 degrees).
E-020, 026 – needle detect, needle differ. Machine is unsure or incorrect about which needle number is currently sitting over the needle plate
E-051, 052 – C and L sensors may be dirty or out of alignment with the shaft. Access the C and L sensors, clean, and check that the slit disk for each sensor is appropriately centered between each set of sensor nodes.
E-060 X-Limit, E-061 Y-Limit – Some or part of the design is positioned outside the sewing area of the hoop. Adjust design position, reduce design size, or select a larger hoop.
E-114 ID Over – Memory full. Go to the Pattern screen and delete some designs.
E-0190 Cut Blade – The moving knife has failed to swing completely shut after attempting to cut the thread. Troubleshoot by removing any thread or debris that may be blocking the moving knife; remove the needle plate if needed to do this.
E-193 Catcher – Caused by the catcher (upper thread hook) failing to fully retract to its closed position. This can be due to a catcher problem (bent or deflected by a mis-aligned thread holder assembly) or the thread still not being cut after a cut cycle, after which, the catcher tried to grab the uncut thread, which was strong enough to prevent the catcher from retracting. In the latter case, the machine had a problem cutting, which in turn caused the catcher error.

Real stories from our successful customers

I’ve used Happy multi needles for several years. Not sure what year we purchased my first one but it was a long time ago. I decided I wanted a new one. A few months back we purchased the HCS2-1201-30. It’s unreal what all it can do!! Automation 1st class!!

I purchased a used 12 needle Voyager, and decided I needed a little support to learn and spent Friday in a class with Rene Rosales, what a great teacher. There was no question he couldn't answer and he went way above what I expected to make sure I left with a good understanding of my machine.

I have had my machine for about three years and it still stitches like a boss!! My daughter has now learned to love it and has started quite the business. The support and help from tec support and the help I get from purchasing supplies have been nothing short of a great and professional experience! I tell everyone I meet about these great machines!

I purchased the 12 needle Happy machine at the Everything Appliqué Conference in Asheville 8 days ago. It was delivered 2 days after I returned home. It is amazing, I just love it. My Granddaughter also purchased a Happy machine. I know this is a purchase neither one of us will ever regret. We both are in love with out machines. Thank you so much Len!

12-Needle Voyager | HCS3-1201 Voyager Embroidery Machine

Compact yet powerful, the 12-needle Voyager boasts a robust sewing motor and heavy-duty components for sustained high-speed production.
Its redesigned sewing head offers improved threading, while the built-in laser marker aids precision.
The machine's ultra-slim profile sewing arm offers enhanced flexibility, and its memory capacity ensures you never run out of design storage space.

15-Needle HCD | HAPPY HCD3e-1501 Embroidery Machine

The HAPPY HCD3e-1501 stands out as a full-sized, heavy-duty embroidery powerhouse.
With 15 needles, a large sewing field, and a robust drive system, it can easily handle delicate and demanding projects.
Its 1200 spm max operating speed and 24-hour continuous operation capacity make it ideal for nonstop, year-round production.

HCD3 1-Head Servo | HCD3 1-Head Embroidery Machine

Built for speed and precision, the 15-needle HCD3 features an advanced servo drive system, optimizing efficiency and stitch quality on challenging materials.
This machine shares the durability and capability of the HCD3e but with smoother operations at higher speeds.
With a vast sewing field and impressive operating speeds, it's tailored for heavy-duty commercial use, ensuring quality results every time.

Happy HCU 15-needle | HCU2-1501 Series Heavy-Duty Commercial 1-Head Embroidery Machine

The HCU2-1501 emerges as the flagship of heavy-duty embroidery machines with its 15-needle configuration and a generous 23.5" x 15.7" sewing field.
This machine is designed with a rapid 1500 spm sewing speed to deliver optimal performance continuously.
Its revolutionary low-profile sewing arm improves access to typically hard-to-reach areas, making it the epitome of design innovation and functionality.

SUPPORT PAGE FOR hch-701 jOURNEY

Important Links & Announcements

Learning your HappyJapan Embroidery Machine

Learning: How to Set Up your HCH-701 Embroidery Machine

Learning: How to Operate and Maintain your HCH-701 Embroidery Machine

List of Common Error Codes & Resolutions

Real stories from our successful customers

Need more power or output? Check out Texmac’s other HappyJapan Embroidery Machines.

12-Needle Voyager | HCS3-1201 Voyager Embroidery Machine

15-Needle HCD | HAPPY HCD3e-1501 Embroidery Machine

HCD3 1-Head Servo | HCD3 1-Head Embroidery Machine

Happy HCU 15-needle | HCU2-1501 Series Heavy-Duty Commercial 1-Head Embroidery Machine

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